Frequently Asked Questions
If you have any questions or concerns that have not been addressed, please feel free to contact one of our representatives through the search bar on gab social by searching for "gabpay" and sending us a private message or by email. Additionally, we have video tutorials available for the GabpayApp.
How Does this Help the Parallel Economy?
This solution allows you to support companies that align with your Christian values through your payment processing choices, rather than inadvertently supporting major corporations that dominate the industry. By using your purchasing power to support businesses that share your beliefs, including the belief in God, you can help to weaken the influence of companies that may not align with your values. In addition, it is important to continue exploring alternative payment methods that do not contribute to causes that are at odds with your Christian principles.
Where Can I Find the Account Level Limits?
You can see the limits by doing the following:
1. Log into your account at www.gabpay.live.
2. Go to SETTINGS on the menu bar.
3. Click on ACCOUNT LEVEL.
Our platform offers three levels of account access: Level 1 is for non-verified personal users and has limited fund transfer capabilities. Level 2 is for verified personal users and allows for a wider range of fund usage. Business Level accounts have limits that are based on an underwriting process, but typically have the same or higher limits as Level 2 accounts.
How Can I Protect Myself From Fraud on My Bank Account?
There are a number of steps you can take to protect yourself from fraud on your bank account. Here are a few recommendations:
Open an account at a completely different financial institution. Transfer small amounts into that new account, and use it in conjunction with everything you do online.
Monitor your account regularly: Checking your account frequently can help you spot any unauthorized transactions or activity.
Use strong and unique passwords: Use a different password for each of your online accounts, and make sure to use a combination of letters, numbers, and special characters to create strong passwords that are harder to guess.
Protect your personal information: Be careful about sharing your personal information, such as your social security number or account numbers, with anyone you don't trust.
Be cautious of suspicious emails, phone calls, or texts: If you receive an email, phone call, or text message from someone you don't know, or if something seems suspicious, do not provide any personal information and contact us or your bank to verify the request.
Use two-factor authentication (2FA) when available: Two-factor authentication adds an extra layer of security by requiring you to enter a code in addition to your password when logging into your account. 2FA is available on our system.
Review your credit report regularly: Checking your credit report regularly can help you spot any unauthorized accounts or charges that may indicate fraud.
I Do Not See My Bank Listed, or The System Doesn't Work For Me.
You can add your bank account manually. Watch the Video Tutorial. Why is it not listed? Your bank does not currently work with the software we utilize to process a token with our technology.
Try Registering Your Account Manually:
STEP 1: Make Sure Your Email and Phone Number are Verified
To verify your email or phone number:
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Go to SETTINGS on the menu bar.
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Click on EDIT PROFILE.
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The link to verify your email is under your email.
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The link to verify your phone is under the phone number.
If you need to verify your phone number, make sure the number can accept text messages. We will not call. You will receive a 6-digit numerical code in that text message. Use that code to enter on the screen. Once entered correctly, you're done.
If you need to verify your email, look for our email in your inbox. It should arrive within a minute or two. If it does not, check your spam folder.
If you change your email or phone number on file, click SAVE at the bottom of the screen. You will then need to re-verify each changed email or phone number.
STEP 2: Watch the Video or Follow the Instructions
Click Here for Video Instructions, or do the following:
1. Go to SETTINGS on the menu bar.
2. Click on MANAGE BANK ACCOUNTS.
3. Click ADD NEW BANK ACCOUNT.
4. Click on NO THANKS - ADD BANK MANUALLY.
After completing this step, you will receive two small deposits in the account you provided.
STEP 3: Verify With the Two Micro Deposits
1. Log into your bank account on your bank's app or website.
2. Go to your account ledger.
3. Locate two small micro-deposits (under $1 each).
4. Write both of them down somewhere.
5. Log into your gabpay account at www.gabpay.Live.
6. Go to SETTINGS on the menu bar.
7. Click on MANAGE BANK ACCOUNTS.
8. Locate the bank account and CLICK ON THE GREEN CHECKMARK.
9. Enter the two deposit amounts you received.
10. Click on VERIFY.
Why Do I Need To Provide My Login Credentials?
You have the option of manually registering your bank account instead of using this service. Please note that by choosing to use this service, you are not giving us access to your login credentials. Here's how the process works:
1 You select your bank.
2 You will be redirected to your bank's authorized third-party login partner.
3 You log in to your bank account.
4 Your bank passes a token to the third party.
5 When you make a deposit to your user account, we may use the token to verify funds.
Using your login credentials is a more secure method than manually entering your routing and account numbers. However, if you prefer not to use your credentials, you have the option to manually enter your account details.
Why Does Our Bank Login Look Different Than Yours?
To ensure the security and reliability of our login and tokenization process, we use software that has been approved by banks and connects to each bank's secure application programming interface (API). While the appearance of the login screen may be different from the one you are used to seeing at your bank, our system is only used for tokenization, processing of payments, and single-use verifications. If you prefer, you can also manually add your bank account to our system without using our bank login technology. This option allows you to have control over the process and ensures that your personal banking information is only shared with trusted sources.
Why am I Limited to How Much I Can Send and Receive?
In order to comply with Know Your Client regulations at both the state and federal levels, and to ensure that we are able to provide guaranteed funds to all of our recipients, we must limit the transaction volume for each account. However, if you upgrade to a higher level user account, you may have the ability to send and receive higher volumes of transactions.
How Do I Verify My Email and/or Mobile Phone?
To verify your email or phone number:
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Go to SETTINGS on the menu bar.
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Click on EDIT PROFILE.
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The link to verify your email is under your email.
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The link to verify your phone is under the phone number.
If you need to verify your phone number, make sure the number can accept text messages. We will not call. You will receive a 6-digit numerical code in that text message. Use that code to enter on the screen. Once entered correctly, you're done.
If you need to verify your email, look for our email in your inbox. It should arrive within a minute or two. If it does not, check your spam folder.
If you change your email or phone number on file, click SAVE at the bottom of the screen. You will then need to re-verify each changed email or phone number.
How Do I View My Balance?
How Do I Add 2FA to My Account?
1. Log in to your user account at www.gabpay.live.
2. Go to SETTINGS on the menu bar.
3. Click on EDIT PROFILE.
4. Scroll down to ENABLE TWO-FACTOR AUTHENTICATION.
5. Press the button on the right.
6. Click the SAVE button at the bottom.
The next time you log in, we will ask you to authenticate your session.
How Do I Add the Easy Checkout Widget / Button to My Website?
1. Log in to your user account at www.gabpay.live.
2. Click on your name in the upper right corner.
3. Click on WIDGET.
4. On the following screen, click on CREATE EASY WIDGET.
5. Choose your settings and click on SAVE CHANGES.
6. On the following screen, click on WIDGET BUTTON INFO.
7. Copy and Paste the code to your website.
If you have any issues, please consult your website or software developer.
How Do I Add this to My BigCommerce Store?
Check out this LINK for help in adding "Offline Payment Methods."
When setting this up, choose the CHECK option. Name it "GabPay." You can give your buyer instructions on how to pay you, such as (example only):
"Upon completion of checkout send payment in full via gabpay to 727-355-5555. We will ship your product once we receive payment in full. Any order not paid in full within 24-hours of checkout will automatically be cancelled."
How Do I Add this to My Shopify Store?
Thanks to @GreatLakesCoin for this FAQ:
"Go under Settings, then Payments. Scroll down to manual payment methods. Click Add Manual Payment Method. Enter everything you need there and then just activate.
It won't hinder any of your other payments or cause any problems at checkout.
It will show then as an option during checkout."
How Do I Change My Email on File?
If you need to change your email address on your account, do the following:
1. Log into your account.
2. Go to SETTINGS on the menu bar.
3. Click on EDIT PROFILE.
4. Change your email address.
5. Click SAVE at the bottom.
6. Then, go back to the email address and verify it.
How Do I Create a QR Code or Link?
1. Log into your account.
2. Go to SETTINGS on the menu bar.
3. Click on SCAN or QR CODES.
4. Click on the "+" PLUS button.
5. Fill out the form and click CONFIRM.
6. Copy the QR code or the link and use as needed.
To see out Tutorial Video, click here.
To manage your QR codes and links click on Manage.
How Do I Create a Tip Jar for My Gab Profile?
1. Log into your GabPay account at www.gabpay.Live.
2. Create a QR code and copy the associated link. The video instructions are located here.
3. Log into your gab social account at www.gab.com.
4. Click on your Profile Image.
5. On the dropdown menu click SETTINGS.
6. Click on PROFILE.
7. Scroll down and enter "Tip Jar" or some other wording in the Label Field.
8. Enter the QR Code link in the Content Field.
9. Click the SAVE CHANGES button.
If you test the link, ask someone to help. You cannot pay from your account to yourself. The system sees this as an error. You can test the link by logging out of your gabpay account, and then clicking on the Tip Jar you created in your gab profile.
How Do I Change My Telephone Number?
If you need to change your mobile number on your account, do the following:
1. Log into your account.
2. Go to SETTINGS on the menu bar.
3. Click on EDIT PROFILE.
4. Change your phone number.
5. Click SAVE at the bottom.
6. Then, go back to the phone number and verify it.
Make sure you use a mobile number that can accept a text message. If you do not have one, try a texting service.
How Long Does a Transfer Take (Load, Withdraw, or User to User)?
Transfers within the network (user to user) are nearly instant. Your deposits to your gabpay balance will post immediately and be available for use within seconds.
Withdrawals to your bank account on file will take one (1) to two (2) banking days, depending on the time you initiate the withdrawal. Bank days do not include Saturdays, Sundays, or Federal bank holidays. For example, if you initiate a withdrawal on a Monday at 9 am, expect to see the money post to your bank account on Tuesday. If you initiate a withdrawal on Friday at 9 am, expect to see the money post to your bank account on Monday.
We are currently in the process of joining the RTP (Real Time Payments) network and, when completed in mid-2023, our payment times may change.
Do I Need to Load Money to My Balance Before Sending to Someone?
No need to load the money first - we will use the bank account you have on file for any unavailable balance when you initiate a transfer to another user.
Can I Load My Balance By Money Order or Cashier's Check?
Yes, you will need to do the following:
1. Make the Cashier's Check or Money Order payable to PORTAGE BANK.
2. Add your Name and Telephone Number to the Cashier's Check or Money Order.
3. Mail to:
Green.Money
attention: GabPay Deposit Operations
4250 Keith Bridge Road, Ste 200
Cumming, GA 30041
Allow time for the mail to be received and processed. Deposit times will depend on when we receive and verify the cashier's check or money order.
Do I Get a Debit or Credit Card?
We will soon be launching Virtual and Standard Debit Card options, which we are currently working on integrating into our systems. If you are a registered user, we will notify you once these options are available. We expect to launch in the next few months.
We are in the process of creating the GabPay credit card in partnership with a friendly sponsor bank. The card will feature a line of credit. At this time, we do not have a set date for when the credit card option will be available.
Can I Use GabPay to Buy On Any Website?
As of now, you are able to load funds into your GabPay wallet and make purchases from Gab merchants on their websites. We are in the process of enhancing our services by incorporating virtual debit cards, which are currently under development. Physical debit cards will be mailed out within the next three months. Once this feature is available, you will have the option to utilize your User account to make purchases both online and in-store, bypassing the need for traditional credit cards. Additionally, we are planning to implement a bill pay feature that will allow you to send checks to individuals or businesses, either with your name or anonymously.
I Do Not Have a Cell Phone. How Can I Verify Via Text?
There are services you can use that will allow you to receive a free number and text messages. Just make sure that service allows 6-digit codes. Some, like TEXTFREE, no longer allow this type of message to be received.
Can I Use My Desktop or Laptop Computer?
Yes, our system runs online in the cloud so that you can use it from any device with an internet connection, almost anywhere on the globe.
How Much Does This Cost?
With the GabPay App, you pay 1.9% per transaction + $0.15. Users can choose to pay, defer the cost to the other party, or split it.
Can You Transfer Funds From Bank to Bank?
You may not transfer funds from one bank account to another, as it violates our terms of service. Most banks already offer this service for free. We pay a fee for each debit and credit we perform. Therefore, we do not allow this type of service.
How Do I Send to a Person or Entity that is Not on GabPay?
Send money to a non-gabpay user:
1. Log into www.gabpay.live.
2. Go to SEND/RECEIVE on the left menu bar.
3. Add the Amount you want to send.
4. Select the Source (if you do not have enough in your balance to cover this transaction*).
5. Scroll down and click on Manually Enter Recipient.
6. Enter their First Name, Last Name, and Email. Do NOT enter a Public Username.
7. Click Next.
8. Click on and Select who Pays the Fee.
9. Click on Goods and Services or Friends and Family.
10. Add a note.
11. Press the CONFIRM button.
When sending, enter their email or mobile number. The receiver will get an email or text letting them know they have money waiting. Your receiver will accept the terms and receive the money in their new, free user account. They can withdraw the funds to almost any bank in the United States or use them to send to others.
FYI: You can pay the fee, split it with the receiver, or make the receiver pay. If the receiver does not accept, the transaction will automatically cancel in 72-hours.
How Do I Request Money/Send an Invoice?
1. Log into www.gabpay.live.
2. Go to SEND/RECEIVE on the left menu bar.
3. Click on REQUEST MONEY.
4. Add the Amount you want to send.
5. Scroll down and click on Manually Enter Recipient.
6. Enter their First Name, Last Name, and Email. Do NOT enter a Public Username.
7. Click Next.
8. Click on and Select who Pays the Fee.
9. Click on Goods and Services or Friends and Family.
10. Add a note.
11. Press the CONFIRM button.
You will receive a confirmation notice once the transaction processes.
*If this does not work, click on the DASHBOARD on the left menu bar and check your Account Limits.
How Do I Cancel a Transaction?
1. Login at www.gabpay.Live.
2. Go to the DASHBOARD on the menu bar.
3. Locate and click on the transaction.
4. Click the red CANCEL button.
Unfortunately, if the transaction has already processed, cancellation is not an option.
Is There a Cost to Withdraw My Money?
No, at this time there is no cost to deposit (load) or withdraw funds from your user account.
I Cannot Withdraw. What is Wrong?
1. Is your bank account on file and active?
If you manually added your bank account and have not yet done so, please verify the two micro-deposits we sent to your bank account. Instructions are available on this FAQ page. These deposits will be followed by a single withdrawal a few days later. Please only enter the amount of the two deposits.
2. Has the balance been available in your User Account for 72-hours?
In order to guarantee funds to all of our recipients, which includes our no chargeback policy, without any extra costs, and to ensure the security and reliability of this financial system, we require that all transactions remain in your account for a minimum of seventy two (72) hours before you are able to withdraw them. This seventy two (72) hour period begins after you accept and receive the funds in your user account. By requiring that all transactions stay in the account for seventy two (72) hours, it reduces the risk of fraud and increases the security and reliablity of the financial system.
3. Have you added your social security number?
Before you withdraw, you must update your SSN in your profile. To do this, go to SETTINGS on the menu bar, enter your SSN information, and click the SAVE button at the bottom.
4. Have you uploaded your required ID?
To submit an ID, go to SETTINGS on the menu bar and click on MANAGE REQUIRED DOCUMENTS. Upload each item completely and wait for the screen to flash. Your submission will then show as Pending Approval. We process new submissions daily between 9 am and 5 pm Eastern, excluding weekends and holidays.
5. Have you verified your email and phone number?
To verify your email address and phone number, go to SETTINGS on the menu bar and click on EDIT PROFILE. Look under your email address or phone number for the verification link. Please note that your phone number must be able to receive texts. If not, add one that does. If you don't have a mobile phone, use free services like TEXTFREE to register and use a free text number.
I Cannot Verify My Phone via Text (Not Working)
We use Twilio for all of our texts. This way, we ensure a third party is involved, and we can track every message.
Mobile phones are incredibly complex these days. Carefully review the following known issues:
1. Make sure you enter a mobile number, not a landline or business line.
2. If you recently changed your number, make sure you clicked SAVE at the bottom of the profile screen.
3. If 1 and 2 do not apply, check your Unknown Senders file in your text messages.
4. Check your phone's Security and Privacy settings.
5. Check your PUSH settings on your mobile phone. Make sure this is set to ALWAYS.
6. Make sure you are not blocking Unknown Senders.
7. Make sure your phone is not set to Night or Private Mode. New mode settings can silence text messages.
8. Make sure you are not running any of the following programs: (Anti-spam call systems can completely stop calls and texts from being seen, making them seem as though they never happened.)
Call Control, Call Blocker, Call Protect, CallerHQ, Calls Blacklist, Don't Text, Hiya, Key Messages, Robokiller, SMS Blocker, SMS Management, SMS Shield, SpamHound, TextKiller, TrapCall, Trend Micro, TrueCaller, VeroSMS
Also, as an added alternative, there are services you can use, such as TEXTFREE, that will allow you to receive a free number and text messages.
If all else fails and you cannot verify using your mobile number, try textfree or a similar text number service.
I Cannot Verify My Email Address (Not Working)
If you haven't seen the verification email come through, it may be because it is being flagged as spam! Be sure to check your spam folder. If the verification email is not in your spam folder, you may need to check your security settings to ensure it isn't being blocked before reaching your inbox.
If the email is not in your spam folder and you are confident it is not being blocked by security settings, we would recommend trying an alternative email address.
If the above trouble-shooting tips are unsuccessful, please let us know so that we may look further into it!
Is the System Secure?
Security is a top priority for us, which is why we use a Level-4 military grade encrypted web application firewall to protect our system. This firewall is provided by a company that is trusted by governments, banks, and major processors around the world, including the UK Government.
In addition to the firewall, we also conduct regular third-party penetration (PEN) tests to ensure the security of our system. These tests simulate a cyber attack to identify any vulnerabilities that may exist, allowing us to take steps to address and fix any issues that are found.
Overall, we are committed to providing a secure system that you can trust to protect your sensitive information.
Do We Perform Security Audits?
To ensure the security and integrity of our operations, our sponsor banks require us to undergo regular third-party audits. These audits may include evaluations such as NACHA-approved ACH audits, SOC audits, underwriting and compliance monitoring, and regular OFAC checks. Our sponsor banks have direct access to the results of these audits and are responsible for reporting them to the relevant federal and state agencies that oversee banking and financial practices. It is important to note that we do not routinely share our clients' personal information with these outside agencies, unless we are legally required to do so. We prioritize protecting the privacy and confidentiality of our clients' information and only disclose it when absolutely necessary.
How Do I Upgrade My Account or Signup for a Business Account?
To Upgrade Your User Account:
1. Login at www.gabpay.live.
2. Go to SETTINGS on the menu bar.
3. Scroll down and click on ACCOUNT LEVEL.
4. Click on the upgrade button under Level Two.
5. Complete the form and upload your ID and Selfie.
6. Read and agree to the terms and submit the application.
FOR A TUTORIAL VIDEO - CLICK HERE
In order to enroll your business:
1. Apply for a personal account. Every company has a responsible party. That is the person who should enroll.
2. Once the personal account is live, add your company bank account.
3. Upgrade to the Business Level. This can be done in SETTINGS.
During the upgrade process, if you do not have one of the required documents, no problem. Upload a document explaining why you cannot provide the requested information. Our underwriting team will work with you to approve the business.
How Do I Upload a Selfie with an ID?
1. Take a picture of yourself holding your ID on your device.
(Make sure the face of the ID is facing the camera.)
2. Log into your gabpay account at www.gabpay.live.
3. Go to SETTINGS on the menu bar.
4. Click on MANAGE REQUIRED DOCUMENTS.
5. Locate SELFIE.
6. Upload the photo of yourself holding your ID.
7. Wait until the upload completes and you see the notice change to "Pending Approval."
How Do I Change My SSN to My Tax ID?
When you upgrade to a Business Level account, you can add your Tax ID. From then on, we will use your Tax ID on any reporting required with the IRS.
How Do I Add My @Name?
1. Login at www.gabpay.live.
2. Go to SETTINGS on the menu bar.
3. Click on EDIT PROFILE.
4. Enter your @name.
5. Click SAVE at the bottom two times.
6. Go back to the user name. Click on the CLICK HERE to verify link.
7. Open your gab social account.
8. Go to your private messages. You will find one from us with a 6-digit code.
9. Come back to gabpay and enter that 6-digit code in the verification module.
10. Click SUBMIT.
You must use an @name that is exclusively yours on gab social. Otherwise, it won't be visible to other users and they won't be able to send you money. We reserve the right to remove any @names that have been taken from other users.
How Do I Download the App?
The app stores all hate our guts, so we do not have a downloadable version for you. However, you can create a shortcut on your mobile device:
To create a shortcut (app) on your mobile device, do the following:
Apple iPhone:
1. Go to the Safari web browser and type in www.gabpay.live.
2. Click on the Square with the Up Arrow at the bottom of the screen.
3. Click on ADD TO HOMESCREEN.
4. Click on ADD.
5. Verify that the shortcut is on your home screen.
Android:
1. Open the Chrome web browser and type in www.gabpay.live.
2. Tap the menu icon (3 dots in the upper right-hand corner).
3. Tap ADD TO HOMESCREEN.
4. Choose the name for the website shortcut.
5. Verify that the shortcut is on your home screen.
How Do I Reset My Password?
To reset your password:
1. Go to www.gabpay.live.
2. Click on FORGOT PASSWORD under the Login button.
3. Enter your email address.
4. Click on RESET PASSWORD.
How Do I Add My Contacts?
You can add customers by Sending or Receiving. You can also add them by doing the following:
1. Login
2. Go to SETTINGS on the menu bar.
3. Click on MANAGE CONTACTS.
Do We Offer Plugins for E-Commerce?
We currently only offer plugins for our Dedicated Merchant Account (DMA) services. The GabPay App is a stand alone product and does not yet offer this added service. We may add plugins in the future.
Do We Accept PayPal Transfers or Payments?
We refuse to accept any payments or direct transfers from PayPal due to their partnership with the Anti-Defamation League (ADL), which scans transaction data for possible antisemitism and their policy in their terms and conditions, which allows for a $2,500 fine per occurrence for "misinformation" and wrong or harmful speech.
Therefore, the only way to transfer funds from PayPal to gabpay is by withdrawing the money to a bank account and then loading (Depositing) those funds into your gabpay account.
Do We Report to the IRS?
As a result of taxpayer confusion, lack of clear guidance, concerns about the existing backlog, and impact on the upcoming filing season, industry and stakeholders urged the IRS to postpone the implementation of the new reporting requirements of the Forms 1099-K. Good news: The IRS listened, and on Friday, December 23, 2022, the IRS issued Notice 2023-10 delaying the requirement for electronic payment networks to report transactions over $600 to the IRS on a Form 1099-K, Payment Card and Third Party Network Transactions, until 2024.
We will still report via 1099-K in January 2024 if your Goods and Services (business) sales total Twenty Thousand Dollars ($20,000) or you process Two Hundred (200) or more Goods and Services transactions.
On each transaction, you can tell us what transactions are Goods and Services and what is Family and Friends.
Why Do You Require an ID?
State and federal banking laws require payment processors to conduct and maintain an up-to-date Know Your Customer (KYC) process. This includes a valid, government issued ID. This process is beneficial to both the payment processor and the user. It helps to verify the user's identity and prevents the use of false or stolen information for payments. Moreover, it safeguards against fraud and other financial offenses, thereby protecting the payment network's integrity.
Why Did You Ask Me for a Selfie?
When it comes to our users, security is our number one priority. To ensure that your ID has not been stolen and misused to fraudulently withdraw funds from your bank account, we use the latest technology to cross-reference the face on your ID with the selfie you provide. Although you are not obligated to upload an ID or a Selfie, you will be restricted in terms of what you can do on our platform. You will not be able to withdraw money, upgrade to higher levels of sending or receiving, or access our more advanced services, such as the Universal Checkout Widget.
Is GabPay a Payment Aggregator?
No. The gabpayApp and wallet are functions of a software system that work in tandem with sponsor bank/s. Each sponsor bank is responsible for the transactions and other functions.
Can I Apply Outside of the United States?
At this time, we are only accepting applications from merchants and users in the United States. We are looking forward to the future, when our services will be available to those outside the United States. We are actively planning to extend our services to other countries and anticipate that they will be available by mid-2023.
Does Closing My Account Delete My Information?
As a financial processor, we are required to keep records of individuals, businesses, and transaction history for a minimum of seven (7) years in order to comply with federal regulations. Therefore, we cannot delete the information from our records. This includes all accounts, even those which have not had any transactions, because we are legally obligated to check your information against the Office of Foreign Assets Control (OFAC) database. We must keep the records of this process in order to satisfy the requirements of the sponsor bank/s and their audits and record keeping.
However, you can deactivate your account in order to prevent any further activity. This way, we can still maintain your records while ensuring that your account is secure.
Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us.
How Do I Close My Account?
Go to SETTINGS on the menu bar and then choose CHANGE PASSWORD. Then, at the bottom, click on CLOSE ACCOUNT. Please be aware that if you have a balance or any incomplete transactions, you may be asked to address those items before your account may be closed.